Discolor Online

Weblog of the sweetest person you never want to piss off.


Fun with Telemarketers

The phone rang tonight and, uncharacteristically, I answered. Usually if it's some Unknown Name, Unknown Number kind of thing, or an Unknown 800 number it's not worth my time... but recently I've needed to answer the phone anyway. If I don't answer, the New Washer Delivery Guys might decide not to come... or the Miva Repair Guru might not be able to get through. I answered the other night and it turned out to be Bank of America checking in to be sure I really did charge those "uncharacteristic" charges to my debit card; if I hadn't answered who knows what that might have done for my washer replacement (or, my couch! I haven't even blogged about the birthday couch yet!).

Anyway, I answered the phone and a recording came on to say that I should wait for the next available operator who would have a "very important message" about my "Kenmore appliance warranty".

WTF, you call me and then put ME on hold?! Lovely.

I waited for a minute. Nothing, not even hold music. Then I heard a couple of breath noises, like someone blowing into a microphone...but when I said "Hello?" I heard nothing in response.

Just for fun I started talking. "In case this call is being 'recorded for quality' I want to register my complaint at being called by a robot and then put on HOLD so I can wait to hear your 'courtesy call' about the non-existent warranty on my now defunct Kenmore washer... good thing I'm having a new Whirlpool washer delivered tomorrow!" Etc.

I never did talk to anyone. After the breathing noises and my diatribe, I heard the distinctive sound of being disconnected. They didn't even have the balls to actually give me the pitch!



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