Discolor Online

Weblog of the sweetest person you never want to piss off.


Deliveries: the continuing saga

Kudos to Macy's! They gave me the date for my delivery up front. They called with the time the day before, just like they said they would.The delivery guys arrived on time and had my couch unloaded, in the house, and set up in 10 minutes. No fuss, no trouble. It's exactly
what I wanted, where I wanted, and when I wanted. Even made in theUSA. Yay Macy's!

I flip the double bird to Whirlpool, though! After giving me the wrong date originally and then standing me up and making me wait anotherweek, scheduling me for delivery yesterday in a time slot that I couldn't accept, after offering me the 3-7pm time slot tonight... they showed up! On time! I met the two guys at the door and suggested that they might have an easier time of it if they pulled around back and happily said that yes, this was going to work great... they took my
washer off the truck, unwrapped it and IT WAS DAMAGED. They couldn'tdeliver it after all because it was dented in in the back! OMG, can you believe this?!

The guy was very cautious with me when breaking the news. I don't know if he expected me to go ballistic or what. I'm pretty sure all the people at the local delivery center know my name by now. I shocked him because I just started laughing. I couldn't help it... it's gotten SO ridiculous at this point. He promised me that he would get back to the person at the office and they'd get something worked out for me, yadda yadda. And, to his credit, he seems to have called her right away because I just got a call from a very dour woman who also clearly expected to be read the riot act or something, too. She is going to "get the order to drop first thing" with the ordering people in Memphis so that they can have a washer for me tomorrow, somehow, and "if we have to have someone bring it by in a pick up truck, that's what we'll do." So they say.

Meanwhile, Steve at Miva Merchant continues to get high, high marks for customer service. After three weeks of chipping away at my Miva Synchro problem tonight marked what appears to be the end of the ordeal. I've successfully synched the 8000 orders that couldn't synch before, I've also updated all outstanding customer and product information. They've also gotten our conversion to the new payment processor set up. I just have to familiarize myself with all the bells and whistles. Tomorrow I can begin the long-delayed "step two" of my "fix the Internet" plan...bwah ha ha ha ha.

Now I'm going to open a bottle of wine, zap my new Nature Creation shoulder wrap in the microwave for a minute, and snuggle down on my new couch to watch some TiVo.

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